M2cuci Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how m2cuci collects, uses, stores, and protects your personal information when you use our platform. We respect your privacy and are committed to safeguarding the data you entrust to us.
Effective date: 1 January 2026. This policy applies to all users in Malaysia who access m2cuci via the website or mobile app.
What Information Do We Collect?
M2cuci collects various types of information when you register and use the platform. The following are the main categories of data we process:
Account & Identity Information
During registration, we collect your username, encrypted password, mobile number, and date of birth for age verification purposes. Additional information such as a copy of your identification document may be required for identity verification before your first withdrawal is approved.
Payment & Transaction Information
We record financial transaction details including deposit and withdrawal amounts in MYR, the bank account or eWallet numbers used, and the date and time of each transaction. Credit or debit card numbers are not stored directly on our servers — they are processed through payment operators that comply with industry security standards.
Device & Usage Data
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, pages visited, session duration, and in-app actions. This data is used to improve platform performance and detect suspicious activity.
How Is This Information Used?
Data collected by m2cuci is used solely for the following purposes:
- Verifying user identity and preventing fraud or unauthorised access
- Processing MYR deposits and withdrawals accurately and securely
- Providing relevant and effective customer support
- Sending account-related notifications, selected promotions, and important platform updates
- Meeting legal and regulatory compliance requirements in Malaysia
- Analysing usage patterns to improve the user experience
- Detecting and investigating any suspicious activity or violations of our terms of use
Cookies & Tracking Technologies
M2cuci uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Helping us understand how users interact with the platform, including frequently visited pages and load times.
- Preference Cookies: Saves your preferences such as language and display settings for a smoother return experience.
Data Storage & Security
All m2cuci user data is stored on servers protected by industry-standard security measures. Data transmission between your device and our servers is secured with SSL/TLS encryption, ensuring sensitive information cannot be intercepted by third parties in transit.
We restrict access to users' personal data to only those employees who need it to perform their duties, and all staff with access to user data are bound by strict confidentiality agreements.
Financial transaction data is retained for the period required under Malaysian law on financial compliance, which is a minimum of seven years. General usage data is retained for no more than three years after an account becomes inactive.
Is Your Data Shared with Third Parties?
M2cuci does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, there are limited situations where sharing data is necessary:
- Payment Processors: Details required to process deposits and withdrawals in MYR are shared with licensed payment processors that comply with PCI-DSS standards.
- Legal Requirements: We will disclose information when required to do so by a competent Malaysian authority or a court of jurisdiction.
- Fraud Prevention: Limited information may be shared with identity verification agencies to confirm the authenticity of a user's identity for security purposes.
Your Rights as an m2cuci User
As an m2cuci user in Malaysia, you have the following rights regarding your personal data:
- Access Rights: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If your data is inaccurate or out of date, you have the right to request a correction through your account settings or via customer support.
- Right to Erasure: You may request the deletion of your data, subject to any applicable legal retention requirements.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, contact our support team via live chat or email at: [email protected]
Policy Updates and How to Contact Us
M2cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, updates to Malaysian data protection laws, or improvements to the platform. Any material changes will be communicated via in-platform notifications or registered email at least seven days before taking effect.
Continued use of the m2cuci platform after the effective date of any changes constitutes acceptance of the updated policy. The latest version of the Privacy Policy is always available on this page and clearly dated for your reference.
If you have any questions, concerns, or complaints regarding how we handle your personal data, please reach out to our data protection team at: [email protected]. We are committed to responding to all enquiries within three business days.
Still Have Questions About Your Privacy?
The m2cuci team is ready to explain how we protect your data or answer any questions about your account and security. Visit the FAQ section or contact us directly.